Getting Help

Ask for Help

Sending an e-mail to gsithelp [at] u.washington.edu is the best method for getting help from GS-ITS. This method creates a request in our tracking system so we can ensure your question is addressed as quickly as possible. You should receive a confirmation by email that we've received your request within a few minutes.

Please note that the email must be from an email address ending in "washington.edu". If you don't use your UW account or have a minimal sponsored account, you can send a ticket from this webform at https://catalysttools.washington.edu/umail/participant/hearsey/2751

If you do not receive a confirmation or you would prefer to speak with us on the phone or in person, please call or stop by our office.

GS-ITS Office

Request Creation Tips

1. Include your name, lab group, location, and phone number.
2. Clearly state the problem and when it started occurring. If you've received any error messages, include those.
3. On what system or systems does the problem occur?
4. If you've attempted to fix the problem yourself, let us know what you've tried.
5. How soon do you need the problem fixed? Does this problem impact a time sensitive project?

Request Escalation

If you feel your request is not being completed in a timely or correct manner, please contact Simon Hearsey, Director, IT Services. The IT Services Director reports to the Director of Admin and Finance, Paula Kassos.

Anonymous Feedback

Send feedback to the IT Director. Anonymous or not, any feedback on Genome Sciences IT services is welcome.

GS-ITS Staff Directory